Design Policy

At PrinterTainers, we want your custom prints to look exactly how you imagined, without turning the design process into a never-ending project. This Design Policy explains what’s included in our $10 design fee, how revisions work, and what we need from you so we can move fast and keep your order on schedule.

What’s Included in the $10 Design Fee

Our flat $10 design fee includes:

• One main design concept based on your idea (for 1 product type).
• Up to 2 rounds of minor revisions (small tweaks like colors, font changes, moving elements, small text changes).
• A final, print-ready layout prepared for the product you ordered (mug, tumbler, tote bag, hat, etc.).
  
  In simple terms: you tell us what you want, we create a clean design, you can ask for a couple of tweaks, and then we print.

What Counts as a Revision vs a New Design

To keep things fair and fast for everyone, here’s how we treat changes:

Minor revision (2 are included):
– Small adjustments to the same design.
Examples: change a color, adjust font, move elements, fix spelling, small wording tweaks.

– New design (not included in the $10):
Completely different idea or layout.
Examples: “Let’s try a totally different style”, “Can you redo it with a different theme?”, “Actually I want a completely different design now.”

If a request becomes a new design, we may apply an additional $10 design fee for the extra concept.

Extra Revisions

Your order includes up to 2 rounds of minor revisions.
If you need more changes after that, we’re happy to continue refining, but additional revision rounds may be subject to a small extra fee depending on the time required.
We’ll always tell you first if a request would require an extra fee, so there are no surprises.

What We Need From You

To move fast and avoid delays, please provide:
– The exact text you want printed (names, dates, phrases, quotes, etc.).
– Any logos or images you want us to use (in the best quality you have).
– Your preferred style (fun, simple, elegant, bold, etc.).

If it’s for a business: your brand colors or existing logo files if available.

The clearer your instructions, the faster we can deliver a design you’ll love and have fewer revisions.

Approval Before Printing

Before we print anything, we’ll send you a final preview/mockup of your design.
– Once you approve the design in writing (by email or message), we send it to print.
– After approval, we cannot make further changes to the design without reprinting costs.
– Please check spelling, dates, names, and colors carefully before giving final approval.

Cancellations & Refunds (Design Part Only)

The $10 design fee covers the time and work needed to create your custom layout.
– If you cancel before we start working on the design, the design fee can be refunded.
– If we have already sent you a design or mockup, the design fee is non-refundable, even if you decide not to print.
Printing and product refunds follow our main order policy (case by case, depending on the situation and whether the item is already printed).